While mapping several processes I was asked to suggest an improvement for the certificate creation process, a simple but time consuming task.
The usual solution were to assign more people to the Certificate Generation process, but as we can see, it got ridiculously full of employees.
Instead of checking the information after its creation, my solution was to create a better Information Generation process.
In this case, I created a simple but perfect solution by using: Eclipse BIRT – Business Intelligence and Reporting Tools
As one can imagine, the above example is very common when outsourcing people. The service provider wants to outsource as many people as possible, ideally assuring a good service. In reality sometimes it doesn’t go as planned, I have witnessed several outsource companies which the main goal was to “put” as many people inside the companies as possible, relegating the quality of service..