Oriented to process driven and improvement driven companies.
One of the most common practices in the Information System world is the management of inputs and outputs, using pre and post control flags, to collect the desired information, being counters, time stamps, etc…
For better tracing tasks, we must record the appropriate start and end steps for further analysis on a tracing tool.
If there is a bootle neck on waiting for external stakeholders, there must be a redesign of the process, which could be a sleep time of the current task.
Expectation VS Reality